Shipping policy
Shipping Policy
Delivery countries
We currently deliver across Australia.
Order confirmation
Once you place your order with Palm Beach Boutique, you will receive an order confirmation email. This confirms that your order has been successfully registered in our system and that processing has begun.
Order tracking
You will receive your tracking number by email within 24 hours after your package has left our warehouse. This allows you to follow your order every step of the way.
Delivery details
Below you’ll find the average delivery times for all orders:
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Orders placed before 3:00 PM (Australian Eastern Time – AEST) will begin processing the same day.
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Processing time: 1–3 business days (Monday–Saturday)
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Shipping time: 8–18 business days (Monday–Saturday)
Please note that these timeframes are estimates and may vary slightly depending on demand and external factors.
Shipping costs
We proudly offer free shipping on all orders.
There is no minimum order value, and shipping costs are fully covered by Palm Beach Boutique.
Delayed orders
If the maximum processing and shipping time has passed and your order has not yet arrived, please allow up to two additional business days and ensure you are using your tracking code for the most recent updates.
If your order still hasn’t arrived after this period, please contact us with your order number, and we’ll be happy to assist you.
Damaged or incorrect orders
Did your order arrive damaged or incorrect (for example, the wrong size or colour)? No worries — we’re here to help.
Please:
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Take clear photos of the issue
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Briefly explain what’s wrong
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Contact us with your order number
Our team will review your request and work with you to resolve the issue as quickly as possible.
Contact
If you have any questions regarding shipping or delivery, feel free to reach out to our customer care team.
📧 Email: support@palm-beachboutique.com
Our promise
At Palm Beach Boutique, every order is handled with care and attention. We believe in personal service, transparency, and thoughtfully curated products — values that guide everything we do.